Ricoh MP C5502 stuck at updating @remote certificate

Two Ricoh MP C5502’s exhibited the same symptoms, they were both stuck at updating their @remote certificates. If you have this problem, you’ll notice a message in the bottom left corner of the screen on the MFPs. The MFPs were fully functional, but nevertheless I wanted to get @remote up and running again. Continue reading Ricoh MP C5502 stuck at updating @remote certificate

Blackboard Collaborate, Java Runtime Environment, and Windows 8/8.1

Strangely enough, Java Runtime Environment (JRE) fails to register javaws.exe as the handler for .jnlp files when installed in Windows 8/8.1.

Just remember to choose javaws.exe, not java.exe nor javaw.exe.

Further more, Blackboard Collaborate insists on using 64-bit JRE on 64-bit Windows, i.e. visit the directories and files usually found in C:\Program Files\Java, not the ones found in C:\Program Files (x86)\Java.

BTW, download your clean JRE from http://java.sun.com/ or from http://www.oracle.com/technetwork/java/index.html. On 64-bit Windows it’s usually wise to download and install both 32-bit and 64-bit JRE, i.e. Windows x86 Offline (e.g. jre-8u20-windows-i586.exe) and Windows x64 (e.g. jre-8u20-windows-x64.exe).

Manually rebuild Performance Counters

I tried to install some construction estimation software requiring MS SQL Server 2008 on a computer running Windows 8 only to encounter an unusual anomaly. MS SQL Server 2008 refused to install due to corrupted performance counters. The error message was kind enough to mention http://support.microsoft.com/kb/300956, but you should really go and visit http://support.microsoft.com/kb/2554336. Continue reading Manually rebuild Performance Counters

Dell Latitude E6430 and the firmware setting for Optimus video

A Dell Latitude E6430 had Windows 7 reinstalled this August, and the firmware was upgraded along to revision A15. Somehow the firmware setting for Optimus video got disabled and I regrettably missed the change.

Today, while upgrading the firmware to revision A16, I spotted the disabled Optimus video setting. Thus, I enabled the setting, and now both the Intel HD Graphics 4000 and the nVidia NVS 5300M graphics cards show up in Computer Management. Just remember to install the Intel HD Graphics 4000 driver prior to installing the nVidia NVS 5300M driver.

Hopefully, all stability issues we’ve seen lately should now be resolved.

I began to question if the firmware update process is always able to restore every setting. The moral of this story is to verify the firmware settings after each upgrade.